1. Overview
This Privacy Policy explains how Remendi, Inc. ("Remendi", "we", "us") collects, uses, and protects information when you visit remendi.io or use the Remendi application and related services (the "Service"). By using the Service you agree to the practices described here.
2. Information we collect
- Account information — your name, business name, email address, and password when you create an account.
- Claim and job data — estimates, adjuster documents, photos, notes, and homeowner contact details you upload or enter to manage a claim.
- Billing information — handled by our payment processor; we receive limited details such as your plan, billing status, and the last four digits of your card. We do not store full card numbers.
- Usage data — log data, device and browser information, and activity within the Service used to operate, secure, and improve the product.
3. How we use information
- Provide, maintain, and improve the Service.
- Process payments and manage your subscription.
- Send service-related communications, and (where permitted) product updates you can opt out of.
- Detect, prevent, and address security incidents, fraud, and abuse.
- Comply with legal obligations.
4. How information is shared
We do not sell your personal information. We share information only with service providers who help us operate the Service (for example, cloud hosting, payment processing, and email delivery), and only to the extent needed to perform those services. We may disclose information if required by law or to protect the rights, safety, and property of Remendi, our customers, or others.
5. Data security
We protect data with encryption in transit and at rest, role-based access controls, and other administrative and technical safeguards. No method of transmission or storage is completely secure, but we work to protect your information and continuously improve our practices.
6. Data retention
We retain your information for as long as your account is active or as needed to provide the Service. After account closure we delete or anonymize data within a reasonable period, except where retention is required for legal, accounting, or legitimate business purposes.
7. Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below. As a contractor using Remendi, you are responsible for handling the homeowner information you upload in accordance with applicable law.
8. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect functionality.
9. Children's privacy
The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and revise the date above. Material changes will be communicated where appropriate.
11. Contact us
Questions about this policy? Email us at hello@remendi.io or write to Remendi, Inc.